Terms & Conditions

  1.   A deposit equal to the price of one night of your reservation is required for all reservations.
  2.   In order to receive a refund of your deposit, cancellations of your reservation must be made no later than 72  hours prior to your check-in time.
  3.   All advanced purchase non-refundable reservations will be charged for the full amount of the reservation and will not be issued a refund for a cancellation.
  4.   Guests who do not cancel their reservation nor check-in with-in 72 hours of their original check-in time will be charged a full night’s rate.
  5.   Guest check-in time is 3:00 PM and any extension of stay must be confirmed with the Front Desk Manager and will be charged an additional fee accordingly.
  6.   Guest check-out time is 11:00 AM and any extension of stay must be confirmed with the Front Desk Manager and will be charged an additional fee accordingly.
  7.   Only registered guests with a valid form of identification will be issued an additional key or be allowed access into the hotel room by Hotel management, in the case that room keys are misplaced or lost there is a USD 200.00 key replacement charge.
  8.     There will be a minimum USD 100.00 damage fee charged for any room with damages or requires extra cleaning measures. A full price for damages and cleaning fees will be disclosed to the guest by Hotel management, and the guest will be charged accordingly.
  9.     Rooms are allocated according to capacity. For health and safety reasons,  the maximum number of persons allocated must NOT be exceeded in any circumstances. Unregistered  guests are prohibited in hotel rooms after 12:00 am. In the event that unregistered guests are discovered on the premises after 12:00 am, the parties involved will be required to pay a fine of $200.00 per additional person  and may be  required to vacate the premises. The decision of hotel management in this matter is final.
  10. Registered guests will be held responsible for any missing or damaged items in their hotel room or any internal/external areas of Hotel. This liability extends to both registered guests and their visitors. A fee deemed appropriate by hotel management for items found damaged or missing will be charged to the guest accordingly.
  11. Guests found in the act of or with evidence of smoking while on Hotel / premises will incur a USD 250.00 fine per occurrence, with the exception of smoking in designated smoking areas.
  12. Guests should ensure that their hotel room door is properly secure at all times. Columns Hotel management cannot be held responsible for any personal items and valuables left in guest rooms. In Room Safes are provided and recommended for guest use.
  13. In case of any charges not cleared at the time of checkout, The credit card information and the acknowledgement on the guest registration card will be considered as the authorization for the uncharged settled amounts.
  14. Guests with non-cancellable reservations will be liable for the full duration of their original booking.
  15. Hotel management reserves to itself the right to add, alter or amend any of the above terms, conditions and rules.
  16. I have gone through the Terms and Conditions governing my stay in the Hotel and agree to abide by them.
  17. The undersigned agrees that all information displayed is accurate.

 

Frequently Asked Questions

  1. What is your cancellation policy?
  • On Non-Refundable rates, reservations can be made free of charge 72 hours prior to check-in date or a full night’s room rate.
  •  On all other rates, a  deposit of one night stay is required when a room reservation is made. Reservations must be changed or cancelled 72 hours prior to arrival or a full night’s rate will be charged.
  1. What are the amenities and what do guests have access to at the hotel?
  • Spend your evenings dining in our gorgeous restaurant and bar. We suggest making reservations for your stay prior to or at the time of your arrival. For your convenience, you can view our menu options and make reservations on the smartphone app Resy.
  • Enjoy a fresh latte, a house-made pastry, or browse our curated retail selections in our coffee shop located in the Avenue room on the main floor.
  • Room service is available also using  the smartphone app Resy.  Utilize the QR code located in the plaque in your room the smartphone app Resy your table number will be the number located on the form.
  • Adjacent to the upper porch, our luxurious guest lounge is available for hotel guests to relax and enjoy the hotel amongst fellow hotel guests. *Guest lounge reservation is available for private events and is therefore not always open to hotel guests.
  • Enjoy the breathtaking views of oak lined St. Charles Avenue from our upper porch.

*Upper Porch reservation is available for private events and is therefore not always open to hotel guests.

  •   Take a stroll right outside of our patio and hop on the iconic St. Charles Ave streetcar. Tickets are available for purchase via the RTA GoMobile app on your smartphone.
  1. Are pets allowed?

At this time, pets are not allowed inside the hotel unless registered as a certified service animal.